退款政策

Return/ Refund Policies:

We have a 7-day return policy for quality problem, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be proved to have Quality problem. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us with photos of items quality problem at easinesswine@gmail.com. If your return is accepted, we’ll send you a return instruction email. Items should be bring back to us in person for verifying there was a quality problem.  

You can always contact us for any return question at easinesswine@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items). We also do not accept returns for items with damage by bad intention. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.